Gillingham Road

Registration details

The location ID for Gillingham Road is 1-4965042366.

CQC register Gillingham Road to carry out these legally regulated activities. Contact us if you think Gillingham Road is operating services not listed here.

Type of service

• Homecare agencies
• Supported living

Service specialism

• Caring for adults over 65 yrs
• Caring for adults under 65 yrs
• Dementia
• Eating disorders
• Learning disabilities
• Physical disabilities

Local authority

Medway

Monitored services

CQC register Gillingham Road to carry out the following legally regulated services here:

Personal care

Mrs Eunice Ojiaku Emeakaraoha is responsible for these services.

Mrs Eunice Ojiaku Emeakaraoha is the registered manager for these services at this location.

Terms of this registration relating to carrying out this regulated activity

The registered provider must urgently put systems and processes to support people who use their service to receive visits in person from people they want to see, when they want to see them. These systems and processes must include taking into account any individual exceptional circumstances that may prevent this from being possible such as ongoing safeguarding protection plans or any order or declaration by the court of protection. The registered provider must send the Care Quality Commission evidence that this condition has been met. The registered provider must provide evidence of this to the Care Quality Commission by 9am on Monday 27 January 2025.

By 09.00 am Monday 3 February 2025 and thereafter monthly on the first Monday of each month, the registered provider must send the Care Quality Commission a written report addressing points (i) to (iii) below. This report must include monitoring analysis and/or audits undertaken to provide reassurance that the requirements at points (i) to (iii) have been implemented.
(i)The registered provider must set out a separate risk assessment for each service user, receiving a regulated activity, detailing the risk, mitigation, and guidance for staff to follow to ensure care and support is safe and meets individual service users’ assessed needs and risks associated with this. The registered provider must ensure that risk assessments for each service user, receiving a regulated activity, set out how the registered provider will ensure risks to service users are managed and how service users will be supported in respect of all behaviours of distress. These risk assessments must be developed with the involvement of suitable professionals to provide reassurance that they meet the specific needs of the service users supported.
(ii)The registered provider must ensure staff who are trained and competent in meeting individual service users’ complex health conditions and additional needs are deployed appropriately to ensure service users are receiving support which is safe.
(iii) The registered provider must ensure that there are clear processes in place for staff to recognise and escalate health concerns, to ensure that service users receive timely and appropriate care from health care professionals.

The registered provider must not accept any new packages of care without the prior written agreement of the Care Quality Commission. This includes recommencing a service care package for service users that have previously been provided with personal care from Eunistar Health Consultant UK Limited including these who are admitted to hospital or spent time in another care setting.

The registered provider must ensure that service users’ A, B, C, have comprehensive management plans developed and implemented which include an assessment of ongoing risk management. Risk assessments must include but are not limited to: risks associated with; providing personal care to a service user with learning disabilities and autistic needs, service users with enduring and complex mental health conditions, constipation, malnutrition, dehydration, spinal injuries, oral hygiene, pressure areas, moving and handling, medicines (including any PRN medicines), and distressed behaviours. The registered provider must send the Care Quality Commission evidence that this condition has been met. The registered provider must provide evidence of this to the Care Quality Commission by 9am on Monday 27 January 2025.

The registered provider must ensure that at all times all staff supporting service users with a diagnosis of, or support needs in relation to, learning disability and autism , enduring and complex mental health conditions, constipation, malnutrition, dehydration, spinal injuries, oral hygiene, pressure areas, moving and handling, medicines (including any PRN medicines), and distressed behaviours are trained and competent to follow risk management plans in relation to all service user assessed needs, including being trained and competent to administer medicines as prescribed and required. The registered provider must send the Care Quality Commission evidence that this condition has been met. The registered provider must provide evidence of this to the Care Quality Commission by 9am on Monday 27 January 2025.

The registered provider must ensure that policies and procedures are in place for obtaining consent and ensuring that service users live without unnecessary restrictions. The registered provider must ensure that service users human rights are upheld in relation to article 8 in relation to Respect for your private and family life, home and correspondence. The registered provider must not restrict the ability of service users using the service to receive visitors. The registered provider must send the Care Quality Commission evidence that this condition has been met. The registered provider must provide evidence of this to the Care Quality Commission by 9am on Monday 27 January 2025.