- Homecare service
Gillingham Road
Report from 11 January 2025 assessment
Contents
Ratings
Our view of the service
Gillingham Road is a home care agency and supported living service providing personal care to older people and people with a learning disability and autistic people. Some people also have physical disabilities and a mental health diagnosis. We completed this assessment between 14 January and 21 January 2025. As part of our assessment methodology for people with a learning disability and autistic people, we assess if services are meeting the Right Support, Right Care, Right Culture (RSRCRC) statutory guidance. This includes: Right support: Model of care and setting maximises people's choice, control and independence. Right care: Care is person-centred and promotes people's dignity, privacy and human rights. Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. We found 8 breaches of the legal regulations in relation to dignity and respect, person centred care, people’s capacity to consent, safeguarding, safe care and treatment, staffing, recruitment processes and governance. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
People's experience of this service
People’s basic human rights were not upheld and there were practices within the service that were undignified and disrespectful towards people. People were not always supported to take part in activities that were meaningful to them. Risks associated with people’s care was not always being undertaken in a safe way. People were not always being protected from the risk of abuse. People with communication needs were not always supported to have their voices heard or given information that was accessible to them. For people with a learning disability, the principles of RSRCRC were not met as the model of care provided did not allow people to live empowered lives with maximum choice and independence.