Greenhill Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People told us they felt safe, staff knew them well and knew how to support them. The atmosphere in the service was calm and friendly. People and their relatives told us staff treated them with kindness, caring, compassion and respect. Staff supported people when they needed but respected their choice and independence. Staff described how they would try to promote people’s independence and encourage them to do as much as they could for themselves. It was clear from talking with staff that they cared for the people they supported and knew people well.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Without exception, people told us staff were kind, caring and friendly. People told us they were treated well and with respect. Comments included, “The carers can’t do enough. Whatever I ask for they do. It’s the way that it’s done so you don’t feel a nuisance”, “They treat you how you would like to be treated. They are friendly”, “We are cared for very well, it’s a very caring community. The staff are very supportive and caring. I’m grateful for the support and care that they give to my husband whilst supporting my needs too” and “It’s wonderful, couldn’t ask for anything better.” People’s relatives told us they were always welcomed, and the atmosphere was calm. They felt their relative was safe living at the home.

It was clear from talking with staff that they cared for the people they supported and knew people well. One staff member told us, “They [managers] are very supportive of residents and they are very engaging and there is just lots of love here and more like a big family and it is transformed for the good since [Registered managers name] took it on.” Staff gave us examples that described how much they cared for people. For example, one staff member told us about taking a person shopping and for a coffee as they had built up a good rapport with them and knew they liked to go out. Staff described how they would try to promote people’s independence and encourage them to do as much as they could for themselves.

We sought feedback from partners during this assessment process but did not receive any response. No concerns had been raised through our usual engagement with partner agencies.

We observed staff were kind and caring with people and people looked relaxed in their company. Staff supported people when they needed but respected their choice and independence. The was a calm atmosphere throughout the service with music playing in the background. Lunchtime was very relaxed with plenty of staff to support people. We observed one person having a laugh and joke with one staff member and was given an impromptu hug. We did not hear any staff speaking in their own language or speaking disrespectfully.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.