- Dentist
Pittville Lawn Dental & Implant Clinic
Report from 13 December 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site assessment on 16 January 2025.
We found the practice had met regulations.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.
The practice had systems to manage risks.
The service provides surgical and non-surgical cosmetic treatments, some of which are not in scope of regulation and are not covered in our assessment.
Pittville Lawn Dental & Implant Clinic is part of PortmanDentex a dental group provider. The practice is in Cheltenham, Gloucestershire and provides private dental care and treatment for adults and children.
The practice is located within a four-storey building. The practice had five dental chairs, with surgery one to four located on the first floor, and surgery five on the ground floor. The practice is only accessible via a flight of steps into the building.
At the time of our assessment, the dental team consisted of 9 dentists (including 2 sedationist, 1 orthodontist, 2 endodontists, 1 periodontist), 3 hygienists, 11 dental nurses, 3 receptionists, 1 treatment coordinator, and 1 practice manager. During the assessment we spoke with 2 dentists, 2 dental nurses, 1 dental hygienist, 1 treatment coordinator and the practice manager.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We did not receive any feedback in advance. We received feedback from 4 patients on the day we visited. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients responded positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients would recommend the practice to family or friends. We were told the practice had “such a great team”.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.