The Care Quality Commission
  • Doctor
  • GP practice

Kingfisher Medical Practice

Overall: Good read more about inspection ratings

3 Kingfisher Square, London, SE8 5DA

Provided and run by:
Kingfisher Medical Centre

Important: The provider of this service changed - see old profile

All Inspections

During an assessment under our new approach

We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive at Kingfisher Medical Centre on the 29 March 2024. Overall, the practice is rated as good overall and the key question responsive continues to be rated as providing a good service. We carried out the assessment as part of our work to understand how practices are working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, in this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. The leaders understood the challenges to patient access and responded to patient needs, the patient feedback from the GP survey was below or in line with or the national averages for 2023. Physical premises and equipment are accessible. People were given support to overcome barriers to ensure equal access.

09 April 2019

During a routine inspection

We carried out an announced comprehensive inspection at Kingfisher Medical Centre on 9 April 2019 as part of our inspection programme. This was the first inspection of this service. The service was registered by CQC on 16 May 2018 and is registered to provide four regulated activities: Diagnostic and screening procedures; maternity and midwifery services; treatment of disease, disorder or injury; and surgical procedures.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • There was a comprehensive system of clinical audits which drove improvements in the quality of care.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led promoted the delivery of high-quality, person-centred care.
  • The practice focussed on analysis of data to drive and evaluate change.

Whilst we found no breaches of regulations, the provider should:

  • Improve the identification of carers to enable this group of patients to access the care and support they need.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care