- GP practice
Naseby Medical Centre
We served a Warning Notice on Naseby Medical Centre on 28 November 2024 for failing to operate effective systems and embedded processes to ensure compliance with the requirements of regulation related to management and oversight of governance and quality assurance systems.
Report from 7 June 2024 assessment
Contents
Ratings
Our view of the service
Naseby Medical Centre is located at 32-34 Naseby Road, Alum Rock, Birmingham, B8 3HE. The practice is situated in a converted house; providing NHS services to the local community. The service is registered with the CQC to deliver the Regulated Activities of Diagnostic and screening procedures, Maternity and midwifery services, and Treatment of disease, disorder or injury. A remote assessment of this service took place on 12 July 2024. Our onsite assessment took place on 9, 10 September 2024. There were approximately 5566 people registered with the service at the time of our assessment. We assessed quality statements across Safe, Effective, Responsive, and Well-led key questions. The practice was in the process of commencing building extension works and an internal refurbishment to improve the facilities and the care provided for patients. At this assessment, our review of clinical records found the practice was not operating an effective, embedded system to ensure patients received necessary and timely monitoring, blood tests and medication reviews across a range of medical conditions. We were not assured ongoing long term condition needs were fully assessed for all patients. In addition, we were not assured the practice was operating effective and embedded safeguarding systems and processes to safeguard patients from abuse. Our assessment also found the arrangements for clinical supervision of staff required improvement.
People's experience of this service
There were mixed responses from patients about the quality of their care and treatment. The National GP Patient Survey results had improved from last year, however results for how easy it was to get through to the GP practice on the phone remained significantly below the national average. Prior to our assessment CQC received four complaints from patients about the practice. As part of this assessment, we spoke with patients at the practice and feedback we received regarding patient satisfaction with the service was mixed. Some patients we spoke with told us they experienced very long waits trying to get through to the practice on the phone.