Wordsworth Health Centre

Updated 11 June 2024

We carried out an announced assessment of Wordsworth Health Centre from 22 July 2024 to 2 August 2024. We carried out this assessment to follow up the breaches of regulation 12 (safe care and treatment), regulation 17 (good governance) and regulation 18 (staffing). The breaches were found in the last inspection which was carried out from December 2022 to January 2023 where the practice was placed in special measures and rated inadequate overall and in the safe and well-led domain, requires improvement in the effective and responsive domain and good in the caring domain. This assessment reviewed the key questions for safe, effective, responsive and well-led. During the assessment we found that: leaders had implemented new systems and processes to keep people safe. Improved systems were in place, for example, for the safe management of high-risk medicine, recruitment procedures and safeguarding. We found the practice introduced an effective system in place to oversee regular staff training. We saw evidence of formal clinical supervision for healthcare staff and patient needs were being appropriately met. The practice had systems in place to help patients who required assistance in using the service. However, results from the 2024 National GP Patient Survey showed low scores in patient satisfaction in their access to the practice. We found leaders had put together an action plan to work on renewing processes and structures. Leaders had improved their governance and oversight over the practice. Due to the improvements, we have found during this assessment we have removed the practice from special measures.

Updated 11 June 2024

The national GP patient survey carried out from January to March 2024 had 118 responses. This found 83% of patients saying they were involved as much as they wanted to be in decisions about their care and treatment. The survey found 70% of patients saying healthcare professionals they saw or spoke to was good at treating them with care and concern during their last general practice appointment. Results from the GP national patient survey found 69% of patients stated that healthcare professional were good at listening to them, and 83% of patients stated they were involved as much as they wanted to be in decisions about their care and treatment. 88% of respondents had confidence and trust in the health professional they saw or spoke to. The practice carried out an in-house survey and found improved patient satisfaction in the above questions. We spoke to two patients from the Patient Participation Group, who spoke positively about the practices’ involvement and the treatment received from clinical and reception staff. The practice provided a list of their complaints from April 2023 to July 2024; we examined a sample of complaints and saw the practice were responding to complaints adequately in line with their complaints policy.