• Doctor
  • GP practice

Werrington Village Surgery

Overall: Good read more about inspection ratings

Ash Bank Road, Werrington, Stoke On Trent, Staffordshire, ST9 0JS (01782) 304611

Provided and run by:
Werrington Village Surgery

All Inspections

During an assessment under our new approach

Werrington Village Surgery is a GP practice located in Staffordshire and delivers service to 8001 patients under a contract held with NHS England. The National General Practice Profiles states that the surgery demographic details are as follows: Asian 0.9%, Black 0.6%, Mixed 1.2%, Other 0.2%, White 97.0%. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. The service premises were on one floor and included a hearing loop and were dementia friendly and suitable for people with mobility issues. We carried out an announced assessment of 33 quality statements, under the safe, effective, caring, responsive, and well-led key questions The assessment was carried out remotely and included an on-site assessment.

20/07/2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Werrington Village Surgery on 20 July 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well-led services. It was also good for providing services for older people, people with long-term conditions, families, children and young people, working age people (including those recently retired and students), people whose circumstances may make them vulnerable and people experiencing poor mental health (including those with dementia).

Our key findings were as follows:

  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • The practice had changed the way it handled telephone calls to improve the experience of patients.
  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group (PPG).

We saw two features of outstanding practice including:

  • The practice had an open and transparent culture were staff were encouraged to raise and discuss concerns that may affect patient safety. The practice had recorded 25 significant events for discussion. Significant events were reviewed with the whole practice team to maximise the learning from them. Often the person who reported the significant event had presented it to the group. When individual error was identified, staff openly reflected on how they had changed the way they worked to minimise the risk of the incident reoccurring.
  • The patient participation group (PPG) had changed their constitution to allow all patients to attend meetings and encouraged them to share their thoughts and experiences of the practice. As a result the PPG meetings regularly attracted over 34 attendees. The PPG championed health promotion and improvement and helped patients to understand wider health services and how to access them.

However, there were also areas of practice where the provider should make improvements.

In addition the provider should:

  • Review the need for GP held emergency medicines when visiting patients away from the practice building.
  • Record clinical patient safety incidents on the National Reporting and Learning System to allow learning that is gained from incidents to be used by others.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice