- GP practice
Chorlton Family Practice
Report from 17 January 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 4 February 2025 to 24 February, Chorlton Family Practice is a GP practice and delivers service to 22,350 under a contract held with NHS England.
We conducted this assessment to follow up the previous rating of Requires improvement. Since the last inspection, the practice had made improvements and is no longer in breach of Regulation 17 (1) HSCA (RA) Regulations 2014 Good governance.
The practice has a branch site at Corkland Road which is currently closed due to ongoing maintenance issues with the building. All patients and staff are currently located at Chorlton Family Practice. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 5 decile (5 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including those from the National GP Patient Survey and give feedback on care received directly by CQC showed people were satisfied with services. We also received feedback directly from people using the service, overall people were positive about the care and treatment they received. We received unverified data from the practice and the data shows us that three quarters of people said they had a good experience when contacting the practice. 80% of people who provided feedback through give feedback on care told us that they had a good overall experience of the practice. There was an active Patient Participation Group (PPG) who represented the views of people using the service. Representatives from the PPG described how they had put suggestions forwards to the managers of the practice and positive changes had been made, such as improving the information boards in the waiting area and improving the telephony systems.