- GP practice
The Chesser Surgery
Report from 8 July 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 8 and 9 August 2024. The Chesser Surgery is an NHS GP practice located in South London. The practice scored six on the deprivation measurement scale. The scale goes from one to 10 with one being the most deprived. There were over 6,000 people registered with the service at the time of our assessment. We conducted this assessment due to receiving information of concern. For this assessment we focused on the three key questions of safe, effective, and well-led. The ratings for the Caring and Responsive key questions were carried through from the previous inspection. At this assessment, we found that the practice provided safe and effective services and had adequate protocols and procedures in place. However, we found that staffing levels were not sufficient and not all staff had completed mandatory training. We also found that infection control protocols were not always followed, and not all prescribed medicines were being monitored in line with national guidelines. In addition to this, medicines reviews were not always documented. The provider could not demonstrate there was an effective freedom to speak up protocol in place. We also found that governance processes in place had not ensured that safe and effective care were being provided. We found breaches of regulation in relation to safe care and treatment, governance and staffing. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People were positive about the quality of their care and treatment. Survey results from the National GP Patient Survey between January and March 2024 showed people were satisfied with the services provided. The provider performed significantly above the national average for the question about how easy it was to get through to the practice on the telephone. We reviewed the information available on NHS.uk website. Since 2023 only two comments were posted. One comment was positive about the customer service provided and one negative about access to GP advice.