- GP practice
Kingskerswell and Ipplepen Medical Practice Also known as Dr D'Arcy & Partners
Report from 14 May 2024 assessment
Contents
Ratings
Our view of the service
We carried out an announced assessment on the 24 June 2024. The practice had a positive learning culture and responded to patient and staff feedback. At this assessment, we found there was a strong focus on safety and saw managers investigated concerns appropriately. Staff involved people in decisions about their care and treatment and supported them to ask questions. There were clear responsibilities, roles, and systems of accountability to support good governance and management. This included emergency preparedness and work force planning. The 2023 National GP Patient Survey demonstrated that patient satisfaction was above the national average in many areas. The practice reviewed and responded to feedback and continues to improve their systems and processes. However, our remote clinical searches found gaps in the required monitoring of people on certain medicines. The practice addressed this immediately and instigated further systems and processes to reduce the risk of this reoccurring.
People's experience of this service
People told us the practice treated them with kindness, compassion, empathy and respected their privacy and dignity. Appointments were accessed by completing an electronic form with support available from staff if required. The practice requested feedback from patients to enable them to review and develop services. No concerns were raised regarding access. People commented they were happy with the treatment received from clinicians.