- GP practice
Healey Surgery
Report from 19 July 2024 assessment
Contents
Ratings
Our view of the service
Healey Surgery is an NHS GP practice located in Rochdale, Greater Manchester in an area of low to medium deprivation. There were approximately 6,253 people registered with the service at the time of our assessment. There are 3 GP partners and 6 Trainee GP’s working at the practice for each session. At our last comprehensive inspection in 2015 Healey Surgery was rated as Good overall with breaches in safe care and treatment and employing fit and proper persons. The follow-up inspection in 2016 found that these breaches had been resolved and during a focused inspection in 2022 the practice was rated Good in responsive. We conducted this assessment due to receiving information of concern. We assessed quality statements across safe, effective, responsive, and well-led key questions. We found 2 breaches of regulations relating to complaints and governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
When people using services commented about reception and adminstrative staff the majority of feedback provided indicated that these people did not have good experiences of dealing with these team members, however, feedback about clinical care and treatment, and the attitude of doctors and allied health care staff was positive.