Our current view of the service
Updated
6 February 2025
We carried out this announced on-site inspection on 2 April 2025.
We found the practice had met regulations.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
The practice is in Acocks Green, Birmingham and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 4 treatment rooms.At the time of our inspection, there was a total of 17 staff, of which there were 5 dentists, 7 qualified dental nurses, 1 trainee dental nurse, 1 dental therapist, 1 dental hygienist and 2 receptionists. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 qualified dental nurses, the trainee dental nurse and a receptionist.
People's experience of the service
Updated
6 February 2025
Two weeks before our on-site inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 13 patients. On the day of our inspection, we received patient feedback from a further 14 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Both the treatments and the patient care shown have been impressive”, “From receptionists to dentists to hygienists, they are all amazing”, “Very good care and support” and “The dentists are superb never had a problem since I joined the practice”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.