Updated 3 September 2024
Date of assessment: 10 October 2024 - 24 October 2024. The Humbleyard Surgery is an NHS GP practice located in semi-rural Norfolk in an area of low deprivation. There were approximately 22,000 people registered with the service at the time of our assessment. The practice dispenses medicines to those patients eligible to receive this service and operates across three sites: Cringleford, Hethersett and Mulbarton. We assessed 27 quality statements across the safe, effective, responsive and well-led key questions; and have combined the scores for these areas with scores from the last inspection. Leaders told us that GP recruitment challenges and a rapidly increasing patient list size continued to impact on the practice’s ability to provide timely and flexible access; and latest GP survey data highlighted that people remained dissatisfied regarding phone and appointments access. However, leaders were aware of performance in this area and we saw extensive evidence of how the practice had taken action to provide timely and flexible access. Leaders had taken action to address governance concerns identified at our last inspection however some areas of governance required further development and so overall, it was too early to assess whether improvements would be sustained. We have asked the provider for an action plan in response to the breach of Regulation 17 (Good governance) we found at this assessment.