Alpha Dental Studio Northallerton Also known as Riverdale Tradeco Limited

Updated 21 November 2024

We carried out this announced, on-site assessment on 13 March 2025.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Infection control procedures in place were effective.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.

Alpha Dental Studio Northallerton is part of Riverdale Tradeco Limited, a dental group provider and provides private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 9 treatment rooms. At the time of our assessment, there was a total of 40 staff, of which there were 12 dentists, 2 sedationists, 2 orthodontists, 12 dental nurses, 2 dental hygienists, 2 dental therapists, 5 receptionists, a treatment coordinator and 2 practice managers.

We gathered feedback from staff and spoke to a range of staff during our assessment, including 4 dentists, 2 dental nurses, 1 dental hygienist and the practice manager.

Staff feedback forms were shared with the team ahead of the assessment, giving staff an opportunity to confidentially share their views about the practice. We received 23 responses, which were considered as part of the assessment.

The service provides cosmetic treatments, some of which are not in scope of regulation and are not covered in our assessment.

Updated 21 November 2024

Prior to our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 5 patients. On the day of our assessment, we spoke with and saw patient feedback from a further 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included, "Can only say how professional you all are from start to finish", "Great experience”, “Very professional team", "Excellent service", "Very impressed with the service I have received, I would definitely recommend the practice”, "Exemplary service", "So reassuring, encouraging, and just completely fab", “I have only had a positive experience with this dental practice”, “ I feel very well looked after”.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.