Bonhomie House

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Requires improvement

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Date of assessment: 16 October 2024 to 13 December 2024. We carried out this assessment following concerns. At this assessment we found 5 breaches of regulation relating to dignity and respect, consent, safeguarding, good governance and staffing. We were not assured people were always protected from abuse. Risks to people were not always assessed or mitigated. There were areas for improvement to ensure a safe environment. Some areas of the environment were safe and well-maintained. People were sometimes involved to manage risks safely, but this was not consistent. We were not assured there were sufficient staff to effectively provide care that met people’s individual needs. Recruitment processes were followed in line with legislation. Medicines were not always managed safely. Consent to care was not always sought in line with legislation. There was a lack of effective systems and processes to ensure compliance with the regulations. The provider was responsive when concerns were raised and began to take action to address shortfalls identified during the inspection. We assessed the service against ‘Right support, right care, right culture’ statutory guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the service was not supporting people with a learning disability in line with this statutory guidance. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

People's experience of this service

We received mixed feedback from people about across all quality statements we inspected. Surveys completed by the provider showed people’s feedback was not always acted on.