Manordene

Updated 24 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

The inspection took place on 23 November 2020 and was unannounced.

Updated 24 December 2020

About the service

Manordene is a residential care home providing personal and nursing care to 21 people aged 65 and over at the time of the inspection. The service can support up to 22 people in one purpose-built building.

People’s experience of using this service and what we found

People received nursing care in a safe, caring and homely environment by caring and competent staff. People told us they were happy living there, and with the food and the activities provided. People had all their healthcare needs met and their independence was promoted. All feedback was positive from people, relatives and staff for all parts of the service.

There were enough safely recruited and suitable staff to meet people’s needs. People felt safe and all risks to people were managed. People were protected from abuse and avoidable harm. Medicines were managed safely and in line with good practice. Lessons were learnt from accidents and incidents and used to make improvements.

People were treated with dignity and respect. Care was person centred, met people’s needs and achieved good outcomes. People were cared for at the end of their life in line with their wishes. People and relatives knew how to make a complaint if they needed to and were confident they would be listened to. People and their loved ones were involved in their care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The quality and safety of the service was ensured by the provider. The manager had made improvements to the service since being in post and had been supported by the provider to do so. Care workers told us it was a good place to work and they were well supported. There was a positive, high quality and caring culture of continuous learning.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was Requires Improvement (published 14 December 2018) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.