Hands on Healthcare Solutions

Updated 12 December 2024

Date of assessment 21 March 2025 to 04 April 2025.

About the service: Hands on Healthcare Solutions Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. Not everyone using a domiciliary care agency receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.

As part of our assessment methodology for people with a learning disability and autistic people, we assess if services are meeting the Right Support, Right Care, Right Culture (RSRCRC) statutory guidance to make judgements about whether the provider guaranteed people with a learning disability and autism respect, equality, dignity, choices, independence and good access to local communities. This includes:
Right Support: Model of care and setting maximises people's choice, control, and independence.
Right Care: Care is person-centred and promotes people's dignity, privacy, and human rights.
Right Culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive, and empowered lives.

At the time of our assessment there were 18 people receiving personal care including 6 people with a learning disability.

We looked at 13 priority quality statements and found areas of outstanding practice; our overall rating remains good.

The provider was able to demonstrate how they were meeting all of the underpinning principles of Right Support, Right Care, Right Culture. People were at the centre of how their care was planned and delivered. People could access care in ways that met their personal circumstances and protected equality characteristics. Staff supported people in a safe and effective way and were aware of people’s needs. People were seen as individuals, felt listened to and were happy with the support provided. People's quality of life was enhanced by a culture of learning and improvement.

Updated 12 December 2024

Right Support: Staff fully supported people to have choice, control and independence over their lives and people confirmed they were involved fully in discussions about their care and support. The provider had taken active steps to safely recruit staff with the skills, knowledge and experience to meet people's needs.

Right Care: Staff understood how to protect people from poor care and potential harm. Staff had training on how to recognise and report abuse and ensured people were safe. There were sufficient numbers of staff who were appropriately skilled to meet people's needs and provide them with safe care. Staff knew people well and care records contained detailed person-centred information to guide staff in how support should be delivered.

Right Culture: People and those important to them, were fully involved in planning their care. The service robustly evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. The service valued and acted upon people’s views to ensure continuous improvement to people’s care. People and staff could easily access information, advice and advocacy which supported them in managing and understanding their care and support.