Hands on Healthcare Solutions

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good.

People’s independence was always encouraged and promoted ensuring they had choice and control over their care and support.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. One person told us, “The carers do encourage me to do all the things I can without being reliant on them. I need to keep my independence, it’s important to me." People confirmed they were encouraged and supported to be involved in the care planning process and encouraged to make choices about their care, ensuring their independence was maintained. A relative informed us, “The communication is very very good. We are listened to. We are very much involved, and we all work as a team. I love how [family members] choices and decisions are at the fore front of the decision making.”

Staff told us they understood the importance of supporting people to maintain or regain their independence. A member of staff said, “We're committed to helping people stay as independent as possible. We do this by creating personalised care plans and encouraging clients to participate in daily activities as much as they can. We always encourage them to make choices and decisions about their own care.”

People’s communication needs were assessed before a care package commenced to ensure they were fully supported to understand their rights and able to make decisions about their care. Care plans contained up to date information about people’s needs including their choices and preferences. They contained information for staff guidance to promote people’s independence in areas such as mobility and managing their medicines.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.