Updated 16 January 2025
Date of Assessment: 20 January 2025. High Standard Care Limited is a domiciliary care agency providing personal care to people living in their own homes. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care. At the time of our inspection two people were receiving care at home from the provider.
The care and support provided to people was safe. There were enough staff available to ensure punctual care from regular staff. The provider operated robust recruitment practices to ensure that staff were safe and suitable, and a rolling programme of training meant that staff were skilled and knowledgeable. People’s known risks were assessed and managed and staff followed appropriate infection control practices.
People’s needs were assessed and care plans provided staff with guidance on the care and support to be provided. Staff supported people to be healthy and obtained people’s consent before providing support. The service was responsive to people’s changing needs, using a person-centred approach. The quality of care that people received was checked by the registered manager, who maintained consistent contact with people and their relatives. The provider worked cooperatively with other providers and liaised, where necessary, with health and social care professionals to meet people’s needs.