Archived: Homecare4u Stoke

Homecare4u Stoke is a domiciliary care agency. It is registered to provide personal care to people living in their own homes in and around Stoke-on-Trent. CQC only inspects where people receive personal care. This is related to help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, 42 people were receiving personal care.

People’s experience of using this service and what we found

People felt safe and were protected from the risk of harm by staff who understood their responsibilities to identify and report any signs of potential abuse. Any concerns were taken seriously and investigated in line with local safeguarding procedures.

There were enough suitably recruited staff to meet people’s needs. Staff received training and ongoing support to meet people’s individual needs. Staff worked closely with other professionals, who were positive about the care and support people received. People were supported by a consistent staff team who knew people well.

People’s needs were assessed, and care plans were developed involving people which ensured their care needs were met. People received appropriate support to ensure their dietary needs were being met and staff worked with health professionals to ensure people received consistent care.

People told us the staff always respected their privacy and dignity and provided care in their preferred way. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was an open culture within the service, where complaints were acted on and improvements made. People could approach the registered manager who acted on concerns raised to make improvements to the way care was delivered.

Governance systems were in place to ensure the quality of the service being delivered was to a good standard.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 05 March 2019 and this was the first inspection.

Why we inspected

This was a planned inspection as per our inspection programme.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.