The Care Quality Commission
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Cherish UK Ltd Supported Living

Overall: Outstanding read more about inspection ratings

12 Brown Street North, Leigh, WN7 1BU (01942) 674707

Provided and run by:
Cherish UK Limited

All Inspections

During an assessment under our new approach

Cherish UK Supported Living is registered with CQC to provide support for up to 60 people, although not all of these were receiving the regulated activity. Most of the people have a learning disability or autism. The service is located in Leigh, Wigan. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We carried out this assessment between 17 December 2024 and 15 January 2025. The assessment was carried out by 2 adult social care assessors and an adult social care inspector. The inspection was prompted in part by two notifications of incidents following which a person using the service was injured and also assaulted. These incidents are subject to a criminal investigation and as a result this inspection did not examine the circumstances of these incidents. However, the information shared with CQC about the incidents indicated potential concerns about the management of risk, recruitment of staff and safeguarding. This assessment examined those risks potentially presented to other people. We found some improvements were required in areas such as support planning and assessing risk. This was because these were not always in place regarding the support people received. Governance arrangements also required strengthening so that these areas were identified through the services own auditing processes. The registered manager ensured these were put in place during the assessment. During the inspection we spoken with the registered manager, provider representatives, 3 relatives and 3 support staff. We also reviewed 6 care plans and 10 staff recruitment files.

11 March 2020

During a routine inspection

About the service

Duva Mews provides care and support to people in their own homes in the Wigan, Leigh and Golborne areas. The service supported people with learning disabilities, physical disabilities, autism and/or mental health needs. During this inspection 21 people were receiving support with personal care.

People using the service lived in a ‘supported living’ setting either in their own flats, one bedroom houses within an apartment block or houses within the local community. They received support from staff over a varied number of agreed hours and had access to support 24 hours a day. A separate staff office was located within the apartment block.

People’s experience of using this service and what we found

Everyone involved in the running of the service exuded passion for delivering care that was person-centred and gave people a meaningful life. Staff went above and beyond to provide people with positive outcomes and experiences. People were consistently placed at the heart of the service.

People’s lives had greatly improved due to the consistent support they received from staff. Achieving desired outcomes, supporting people to learn new skills and live more independently and providing truly individualised care and support was central to care planning and delivery.

It was evident the values held by staff had been cascaded down from the provider and registered manager who showed great passion for making a difference to people’s lives. There was a strong emphasis placed on empowering people and involving them in the running of the service. The registered manager had been highly praised by professionals for their person-centred care, collaborative working and the impact this had on people’s health and well-being.

Staff spoke highly of the support, encouragement, knowledge and passion of the registered manager and told us how proud they were of the achievements people had made with their support. They spoke about people and their role with fondness and genuine commitment.

People told us they felt safe with the staff who supported them. Staff knew how to recognise abuse and were confident reporting safeguarding concerns. Risks to people had been identified and plans were in place to manage these. There were enough staff on duty with the right skills, knowledge and experience to meet people’s needs.

The service applied the principles and values of Registering the Right to support (RRS) and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected these principles. People’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s needs had been holistically assessed and guidance was in place for staff to follow to ensure they delivered effective care and support. Staff received a detailed induction and on-going practical training to ensure they maintained the right skills to provide effective care and support. Staff spoke highly of the training and support they received.

People were supported to live healthier lives. They were supported to access health care appointments and staff helped them follow any guidance given by health and social care professionals in relation to their and well-being.

People and family members spoke highly of staff and how kind and caring they were. Staff took time to chat and get to know them and it was evident positive relationships had been developed. People were treated with dignity and respect and staff understood the importance of keeping information private.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This is the first inspection since the service was registered with CQC on 15 March 2019.

Why we inspected

This was a planned inspection based on the inspection schedule for newly registered services.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.