Norbury Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment in 2017 using our previous methodology we rated this key question good. Although we found some areas of concern at this assessment until we have assessed more quality statements in this key question the rating remains the same.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Systems were being improved to ensure people were informed of their rights and had greater choice and control over their own care, treatment and wellbeing. However, these systems needed to be embedded to ensure their effectiveness.

Staff supported people to maintain networks and relationships that were important to them and family and friends were welcomed to visit. However, families felt access to the building was often difficult due to staff availability.

Staff promoted people’s independence and activities were available to support people’s independence, health and wellbeing. However, people and their relatives told us they would like more activities to be provided. One relative told us, “There’s not a lot of activities.” Another relative commented, “There doesn’t seem to be a designated room for activities.” The provider was in the process of reviewing the provision of activities as well as plans for a new area in reception for activities to take place.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.