- Dentist
Gentle Dental Care - Whitehorse Road
Report from 15 August 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced, on-site assessment on 8 November 2024.
We found the practice had met regulations.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.
The practice had systems to manage risks. Some improvements were needed to these systems.
Gentle Dental Care Whitehorse Road is part of Gentle Dental Care Group, a dental group provider. The practice is in the London Borough of Croydon and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice.
There were bus transport links close to the practice.
The practice had 3 treatment rooms. During the assessment we spoke with 1 dentist, 1 hygienist, 1 dental nurse, 1 trainee nurse and the receptionist.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We did not receive any direct patient feedback.
We reviewed online feedback from the previous 12 months.
Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients commented that staff were always welcoming, caring, polite and professional.
They said that it was easy to get an appointment and that they had enough time during their appointment without feeling rushed.
Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
When they were prescribed medicines, patients felt that sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.