ELY DIOCESAN ASSOCIATION FOR DEAF PEOPLE (Cambridgeshire Deaf Association)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by staff to have choice and control and make decisions about how their support was provided. People told us staff encouraged them to do as much as they could for themselves to maintain and increase, where possible, their independence. People were encouraged and supported to take part in education and activities of choice, both at home and in the community.

This service scored 95 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they had a choice in who supported them, and this included their preference of staff gender. People spent time undertaking the activities of their choice, and staff supported them with this where required. One person told us they were supported with educational activities, another person told us staff helped them with goals, which were important to them. All people told us staff assisted them in a way which increased their confidence. For example, 1 person told us staff encouraged them to take a photo of their specific drink of choice, so when they are in the community, they could independently order what they wanted. People told us staff respected their home environment, and they were able to have time alone when they wished. Furthermore, people told us staff supported them to have contact with those who are important to them, either in person, or using communication devices.

Staff supported people to be independent, and to have choice and control over their lives. Staff knew people well, and supported people to make, and work towards, achievable goals. Staff celebrated people’s successes, and we saw evidence of how this empowered people to further explore their long-term aims, which included participation in activities, and working towards increased independent living. One staff member told us, “We encourage [person] to wash, dress and clean [their] teeth. We do try to give options so [person] can make [their] own choices, for example with food. [Staff] might encourage healthy eating, but [person] makes [their] own decisions.”

People’s choices and preferences were detailed within their care plans, and we found communication was effective between staff, and people. People had access to independent advocates, and interpreters, to ensure their needs and wishes were recognised, understood and acted upon. The providers processes supported people’s independence, choice and control.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.