- Care home
Champion House - Care Home with Nursing Physical Disabilities
Report from 2 May 2024 assessment
Contents
Ratings
Our view of the service
Champion House - Care Home with Nursing Physical Disabilities is a care home that can accommodate up to 27 people who require support with nursing or personal care needs, some of whom have a learning disability. At the time of our assessment, there were 25 people living at the service. The assessment commenced on 16 May 2024 and was completed on 1 August 2024. This included 2 visits to the service on 16 and 22 May 2024. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements. We identified breaches of 5 regulations relating to person-centred care, safe care and treatment, staffing, recruitment and good governance. Risks associated with people's care were not assessed effectively, medicines were not always managed safely, and systems had not been effective in identifying some concerns we found during this assessment. People did not always experience safe pathways and transitions between services. There had been a lack of stable management, which had created a lack of leadership and left staff feeling unsupported. Where issues had been identified, and concerns raised, they were not always resolved in a timely manner. The provider and interim manager had started addressing these concerns. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
We received mixed feedback from people about their experience of living at Champion House. People told us there were not always enough staff to meet their needs and they had to wait for care. People told us they were not always involved in decisions about their care and their person preferences were not always considered. People told us their access to activities and the community needed to improve. Overall, people told us they felt safe, and they were happy with the environment. People told us they were treated well by staff, and we observed kind and caring interactions.