- Homecare service
Radiant care services LTD
Report from 5 February 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 20 February 2025.
This was a responsive assessment to follow up on warning notices served for Regulations 12 (Safe care and treatment), 17 (Good governance), 18 (Staffing) and 19 (Fit and proper persons employed) following our last inspection. We found the provider had made the improvements required and was no longer in breach of regulation.
People were kept safe from abuse and harm by staff who were aware of their responsibility to safeguard people. People’s care needs and risks associated with them were appropriately assessed and managed. Staff practiced safe infection prevention and control and medicine management processes.
There was a positive and inclusive ethos within the service, which built an environment of honesty and trust between people and staff. Staff felt the management of the service were hands on and approachable. Regular audits were completed to ensure the quality of the care being delivered was of a good standard. People, their relatives and staff were regularly asked for their feedback on the service. The provider worked closely with external partners and stakeholders to ensure people received a smooth transition between care services.
People's experience of this service
People were extremely happy with the care they were receiving from the service. One person told us, “I have no problems with Radiant Care, no complaints. They turn up on time, they do good job. They are very polite, very caring. Their skill level is good.” Another person said, “They are excellent with everything and you know everything that is happening all the time. If you want something, they are very good.“ A relative added, “If we have to change anything, they are very accommodating. They are pleasant to deal with. If I had any concerns I could phone them and they would be helpful. When we started with them they were a new company, they have been professional and kept appointments, and I would recommend them to someone if they were looking.”