We carried out a review of the data available to us about Home Instead on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Instead, you can give feedback on this service.
About the service
Home Instead is a domiciliary care service providing personal care to people in their own homes. At the time of our inspection there were 134 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care from staff who knew them well. There was a safeguarding policy in place and staff knew how to identify and report any concerns. The service had enough staff to meet the needs of the people using the service. Staff had been safely recruited and pre employment checks carried out. Medicines were managed and administered safely. A medicines policy was in place. Staff had received medicines training and regular competency checks were in place.
Staff had received a comprehensive programme of support including an induction, training and ongoing supervision programme. The management team carried out regular competency checks to ensure staff were providing safe, effective and quality care that people were happy with. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to access a wide range of health care professionals and people received timely care and support.
People received compassionate care from kind and caring staff who loved their job and were passionate about providing good care. People were involved in decisions about their care and were treated with kindness, privacy, dignity and respect. Staff were recruited for their caring nature and had time to spend with people during their care calls.
Care plans were very detailed, inclusive and person-centred and written with full involvement of people and those important to them. Any changes were reviewed and updated to ensure plans reflected current need. Staff knew people well and were aware of people’s needs and their individual preferences for care. People were supported to maintain their independence, social links and hobbies.
The service had new franchise owners and a new manager who was in the process of registering with the CQC along with the general manager. Management systems, such as audits and quality assurance, were robust and actively used to monitor and continuously improve the service. There was a person-centred and positive culture with community and staff engagement. The service gave person-centred, caring and professional support to people, their relatives and staff and aimed to continuously improve.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service at the previous premises was good, published on 26 May 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Home Instead on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.