The Dental Studio

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Patient feedback provided a positive view of the dental team and care provided by the practice. Patient comments included that staff were welcoming and attentive, acted with integrity and showed compassion. Comments included ‘They are always friendly and professional for all interactions. I've had some quite complex dental work carried out which took time over several years. It all went well and the aftercare was good’, and ‘Excellent service by everyone’. Other comments included, ‘Excellent service for treatments and hygienists’ and ‘Always kind and give you confidence and reassurance especially being an older person with a very poor experience of dentistry in the 1960s. Always friendly and have always helped quickly when I have had an emergency dentistry need. Thoroughly recommend this practice. The dentist is a great dentist. On one occasion they saved my tooth rather than losing it. The expertise was invaluable in this situation’.

Patients said staff were professional, courteous and considerate. Staff treated patients with kindness, respect and compassion. We observed positive interactions between staff and patients both in person and on the telephone. Staff displayed an understanding of patients’ needs and showed warmth and compassion to all patients.

Patients felt they were treated as individuals and their personal and cultural needs were respected.

We were provided with a number of results from patient surveys and Friends and Family comments, we noted results and feedback was wholly positive.

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights and of the importance of privacy and confidentiality. Patients were offered a private area to speak confidentially should they need.

Staff felt respected, valued and supported in their roles.

Leaders and staff described how the wellbeing of staff was supported.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.