Grossdale Care Agency Also known as Fountain of Hope Care Agency

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. This service scored 75 (out of 100) for this area.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People had an initial assessment before they started using the service. Assessments were carried out to determine if the service was right for people, could support them and meet their requested needs. A person told us, “The service did an assessment so they knew what support I wanted.” A relative said, “I was involved in the assessment of my [family member].”

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The registered manager met with people and their relatives to discuss the level of support they needed. Care plans included information that was relevant and important to them. For example, their desired objectives and positive outcomes for their support. This promoted people’s independence and working with them to achieve their goals.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once. There was a collaborative approach to planning and coordinating people’s care and treatment. Feedback from relatives was positive. A relative said, “The quality of the service and the care is excellent. My [family member] is supported very well by the team at Grossdale. They know what they are doing and are very professional.” The registered manager told us they knew who to contact for advice about people’s health and support needs. They knew the details of people’s healthcare practitioners such as their local GP.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. A person said, “The carer is knowledgeable and gives me good advice about being healthy.” Daily records we looked at showed staff supported people with eating their meals, observed them taking their medicines and to have a shower if they wished. This showed people were being supported to maintain their care routines and maximise their health, independence and wellbeing.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People felt the service benefitted them and helped them get on with their lives. A person said, “I am happy with the service, they have given me confidence to do things for myself.” A relative said, “[Family member] likes the service and says [care staff] does a great job. They enjoy the company of the carer and [family member’s] health is monitored well by the service.”

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff told us they asked for people's consent at all times before providing them with support. People’s choices and decisions were respected. People and relatives confirmed the service offered choices and their consent was sought in relation to the care and support provided and that they were involved in discussions about these. Care records showed people confirmed their consent by signing their care plan documents.