Weatherstones Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Care practice was exclusively person centred. The independence of people was also at the centre of care practice. We saw many examples of staff supporting people and acting as advocates to assist them with their daily routines. All interactions between people and support staff were positive. People were always responded to in a timely manner. Relatives told us that they believed that their relations received good support in line with their individual choice and preferences.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People did not comment specifically on staff approach but it was evident that people interacted with staff as trusted people and a source of support and advice. This meant that people responded well to the kind approach staff used. Relatives exclusively told us that they were very happy with the way that their loved ones were treated. They believed that they were treated with kindness and that their wishes were respected. Relatives commented that they felt their relations had been supported in a dignified and respectful manner.

Staff demonstrated respect for the personal accommodation of people. People were actively consulted by staff in advance about whether we could visit them and talk to them in their home. Where people did not consent, this was respected. Staff were seen consulting with people in a kind manner; responding exclusively to their needs and preferences. Staff were positive about the needs of people and demonstrated a true commitment to ensuring that positive quality of life was experienced by all.

Partners stated that the service was operating with the best interests of people at heart. They told us, "The service is well run and is very person -centred" and "a consistent person-centred approach is offered".

Families told us that support was very person-centred and aligned with their relations' wishes and preferences. They believed the registered provider took the needs of their relations very seriously and promoted their safety. They considered staff team identified and sourced new opportunities and experiences for people.

Staff outlined examples of how people were treated as individuals with unique or shared preferences. They told us that the service had promoted a sense of community, yet people could go and pursue their own interests. Staff said the manager had the appropriate values, experience and skills to enable staff to support people in line with their needs.

We saw many examples of people being treated as individuals. One person was not comfortable with some fixtures in their accommodation and wanted these to be altered. This was in progress during our visit and the person was pleased with this. The registered manager had identified and arranged the changes. Another person had a preferred activity which could be considered by others as limited and repetitive. This activity, however, was an important part of this person's live and promoted their emotional health.

Relatives told us independence was fully promoted. They told us that as well as maintaining existing independence skills; new opportunities were also encouraged in partnership with people.

Staff provided examples of how people were supported to have choice and control over their care. They were positive in maintaining people's independence and were proud of the work they had done to contribute to positive outcomes.

The ethos of the organisation was to foster people's independence. The service used positive risk-taking to identify where people's independence could be safely extended and experienced. Training in values was available to staff to reinforce independence.

Families considered the staff team were very responsive to their relative's' needs. They were contacted by the staff if there had been some event affecting their relation and felt reassured where immediate action was taken.

Staff stated training placed an emphasis on providing immediate intervention if people became distressed or anxious, for example. Systems of interventions were recorded in support plans to guide staff to ensure the safety of people.

Staff described how their well-being was promoted by the management team and the registered provider. Staff felt supported by the management team and in turn, managers felt supported by the provider. Staff felt valued and felt confident their views would be listened to. People told us that management were approachable and supportive.

Staff knew peoples' needs and preferences very well. Equality and diversity policies were in place to protect all people who worked in or were supported by the service from the risk of discrimination. Recruitment processes were in place and protected staff from discrimination. Equality and diversity needs were known and understood.