The Care Quality Commission
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Pogles Wood

Overall: Good read more about inspection ratings

119 Lonnen Road, Wimborne, BH21 7AU (01202) 841075

Provided and run by:
Pogles Wood Ltd

All Inspections

During an assessment under our new approach

Date of assessment: 14 January 2025. An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. Pogles Wood provides accommodation and personal care to 1 person. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities. The provider lacked awareness of the above guidance, however had fulfilled all aspects of the guidance. Since our assessment, they have become familiar with this and other good practice guidance. The person was supported to make day-to-day choices such as choosing a toy from 2 offered to them. Other choices had been interpreted by the provider such as installing a cinema screen in the service as the person, while they appeared to enjoy movies, had been distressed in the cinema. They now enjoy movies at home. The provider had reapplied for a DoLS for the person and was awaiting an assessment of their capacity. They had not completed specific Mental Capacity Act 2005 (MCA) assessments for consents and best interest decisions when we assessed. The person had been with the owners for more than 10 years as a child. Some aspects of choice and control had not been considered as a result. They have since updated their records and are completing assessments and decisions as required. The service had been developed around the needs of the person. The premises had been adapted and upgraded and a sensory area installed. Staff took the person out most days and supported them with sensory activities, using their standing frame, providing care and medicines administration. We saw staff provide care in a respectful manner that promoted the persons dignity. Since our assessment improvements have been made in a number of areas.

12 August 2021

During a routine inspection

About the service

Pogles Wood is a care home registered for one person diagnosed with autistic spectrum disorders and learning disabilities. The home was an adapted building in a residential area of Wimborne, Dorset.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgement about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The provider's model of care and the layout of the premises maximised people’s choice, control and independence. Care was person-centred and promoted people’s dignity, privacy and human rights. The ethos, values, attitudes and behaviours of management and care staff ensured the person using the service led their best life.

As a newly registered service Pogles Wood's governance systems were in the process of being introduced and had not yet fully embedded into the home. We found areas for improvement in the overall governance of the home, in recruitment and in the storage of medicines.

Staff knew the person living at Pogles Wood very well. The person received a personalised service from friendly, knowledgeable staff who treated them with patience, kindness, dignity and respect. Health and social care professionals spoke positively of the management and staff team and commented they were happy with the service and level of care given.

The person was supported by a consistent team of staff who knew them well. Appropriate staffing levels were maintained at all times to ensure the person was cared for safely.

People’s healthcare needs were met, and staff supported them to see healthcare professionals when appropriate. Medicines were managed and administered safely. Improvements were needed in the storage of medicines, however the provider acted immediately during the inspection to ensure safe storage of medicines was put in place. People were supported to take their medicines safely by staff who had received the appropriate levels of training.

Staff spoke knowledgeably on how to identify and report abuse and were well supported in their roles. A regular schedule of staff supervision was being implemented and staff had received an interim appraisal. Staff received core and specialist training and support to assist the person in ways to meet their needs.

Risks to the person’s health, safety and well-being were assessed, reviewed and updated.

Communication styles and methods were tailored to the individual person and staff supported people to understand the choices available to them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 9 /12/2019 and this is the first inspection.

Why we inspected

This was the first planned inspection for this service since the service registered with us.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.