All inspections: Denchic Dental Spa - Care Quality Commission

We had previously undertaken an on-site assessment of Denchic Dental Spa on 3 July 2024 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

We undertook a follow up focused assessment on 11 December 2024. This assessment was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.

We found the practice had met regulations.

The practice now had effective systems to manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Infection control procedures followed published guidance.

The practice is in Crouch End in the London borough of Haringey and provides NHS and private dental care and treatment for adults and children.

There was step free access to the practice and car parking spaces, were available near the practice.

The practice had 2 treatment rooms. During the assessment we spoke with the principal dentist, 1 dental nurse and the practice manager.

We carried out this on-site announced assessment on 3 July 2024

We found the practice had not met all regulations.

Recruitment procedures reflected current legislation.

Infection control procedures broadly followed published guidance.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect.

At the time of our assessment, patients could access care, support and treatment when required.

There was, however, a lack of effective leadership, and not all risks associated with undertaking of regulated activities had been suitably identified and mitigated.

The practice is in Crouch End in the London borough of Haringey and provides NHS and private dental care and treatment for adults and children.

At the time of our assessment, the dental team included the principal dentist, an associate dentist, 3 dental nurses, 1 of whom was on maternity leave, 1 dental hygienist, 1 practice manager who also worked on reception. The practice had 2 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses and the practice manager.

The provider was not complying with 1 regulation. Full details of the regulation the provider was not meeting are within the quality statement section of the report.

We have asked the provider for an action plan in response to the concerns found at this assessment.

We found that people were respected through private consultations in which all treatment options were given so that they could make an informed decision and full consent. The provider tailor made the treatment plan around the persons decision.

The provider had a full safeguarding policy however staff had not been fully trained and were not aware of all the issues relating to safeguarding vulnerable adults.

The environment was clean and tidy with a full range of cleaning audits to ensure people were not at risk from cross infection.

All staff that were recruited had all appropriate checks carried out before employment commenced to ensure that they were suitable for the job role. There is an ongoing training programme.

Feedback was given to the provider by people through customer surveys. Comments included in the survey were that they were "very happy," and that they would "recommend the practice." All comments were assessed in monthly team meetings.

All records are kept up to date and stored securely.

Denchic Dental Spa

All Inspections

During an assessment under our new approach

During an assessment under our new approach

2 May 2014

During a routine inspection