Care Angels Homecare Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

There was a process in place to ensure people’s needs were assessed and reviewed. The assessments we saw considered people’s risks, needs, likes and dislikes. People were involved with all aspects of this process, and this was documented.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them.

The registered manager confirmed care plans and risk assessments were based on best practice guidance. A variety of assessment tools were used to ensure people’s needs were identified and met. Staff were aware of the correct care that people needed.

The provider worked well across teams and services to support people.

Staff shared information about people. They told us any concern they had they would telephone the office staff so they could ensure all other staff were aware. There was a system in place to ensure the staff team worked together. Staff also worked with other professionals to deliver care to people; by following plans and advice they had put into place.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control.

People and relatives confirmed their health needs were considered. People’s health needs were assessed, and plans were in place to monitor these conditions. Staff confirmed they were aware of people’s health needs.

The provider routinely monitored people’s care and treatment to continuously improve it.

There were systems in place to ensure people’s needs were identified, assessed and monitored. This ensured people received the correct support needed. Staff confirmed they were aware of people’s needs and were confident they provided care in line with this.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider was not currently supporting anyone who was not able to consent to their care. The registered manager explained the process they would follow if needed. Staff had received training in this area.