Head Office

There were a number of audit processes in place to monitor and support the overall governance of the service, but these had not always been effective in recognising shortfalls or errors due to the lack of probing questions to allow staff to recognise where improvements had been required and put appropriate actions and support in place. For example, asking if a task had been completed, but not delving into the quality or detail of the content. We found that some meetings minutes did not follow a set agenda and read more as a chat between staff than a formal meeting with outcomes and actions. The service had a stable management structure in place.