Inspire Neurocare Worcester

Updated 30 September 2024

Inspire Neurocare Worcester is a specialist neurological care home providing personal and nursing care to up to 43 people. We conducted our onsite assessments on 15 and 16 October 2024. At the time of our assessment there were 20 people using the service. The last overall rating for this service was requires improvement. The overall rating at this assessment has improved to good. At the last inspection the provider was in breach of regulation 9 (Person centred care), regulation 12 (Safe care and treatment) and regulation 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We found the provider had made enough improvements to meet their regulatory requirements and were no longer in breach of regulation. We assessed 33 quality statements across all key questions. The inspection was carried out by 2 inspectors, 1 regulatory coordinater, a specialist advisor in nursing and an expert by experience who made calls offsite to relatives. The provider had made significant improvements with person centred care, overall governance and quality assurance systems. These improvements had a positive impact on people’s lives. People were protected from abuse and neglect and staff understood and managed risks well. Staff were recruited safely into the service and there were enough staff with the right skills, experience and qualifications. Managers had improved activities, community access and community links. As a result, people were experiencing better integration into the local and wider community. The premises and equipment met the needs of people and were clean and well-maintained.

Updated 30 September 2024

We spent time observing and talking with people about how they were cared for. We spoke with 3 people living at the service and 11 relatives and gathered feedback from 2 external health and social care professionals to share their experiences of care and working with the service. People were involved in assessments and reviews of their care needs and staff reviewed them regularly. People and relatives told us they were treated with kindness and compassion and staff protected their privacy and dignity. Staff supported people as individuals and supported their personal preferences. People told us they enjoyed the food and drink provided by the service, and felt they were a variety of choices to meet people’s cultural needs. People told us they are now involved in a wide range of activities, they took part in a summer BBQ where the provider purchased a pizza oven, and they had helped in arranging the upcoming halloween ball. Despite the registered manager recently leaving the service, people told us they would feel comfortable raising any concerns with either staff or leaders of the service.