- Care home
Beaufort Grange
Report from 30 September 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment started on the 8 October 2024 and finished on the 18 October 2024. This included visits to the service on the 8, 9, 10 October 2024. We assessed all the quality statements in safe and well-led. The scores for both of these quality statements is Good. People were supported by enough staff although we found one person during our inspection, on two occasions who could have been at risk of falling. Incidents and accidents were logged and investigation’s undertaken if required. Where people needed one to one support this was provided. Staff received training in safeguarding adults and mental capacity act. All staff we spoke with felt supported and able to go to raise any concerns if they needed to and the provider had safe recruitment practices in place. Not all people’s documentation was accurate and up to date. For example, this included some documentation such as risk assessments, mental capacity assessments and personal evacuation plans. The home was clean and odour free and staff had access to personal protective equipment. Feedback from health care professionals was positive and they told us staff were helpful and polite. Medicines were administered by nursing staff and although we observed medicines being administered safely, we found improvements were required to ensure medicines were safe whilst being administered to people and how they were being signed for.
People's experience of this service
People and relatives felt the care provided was good and that staff were kind and caring. Comments included, “(I am) very happy here” and “They take amazing care of mum.” Staff were observed supporting people with their individual needs and in a relaxed manner. People and relatives told us staff support was positive. One person told us, “I have very good care by staff” and one relative told us, “It is amazing care.” People and their visitors could use the various lounges, dining areas, seating areas, bistro and sensory room. The bistro area was a communal area where people and their visitors could access various snacks and hot and cold drinks throughout the day. The provider sought peoples’ and their relatives’ views through meetings, surveys and through compliments and complaints procedures. The registered manager and regional director made improvements to people’s care and support following their feedback.