The Care Quality Commission
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JHN Healthcare Ltd

Overall: Good read more about inspection ratings

Fortis House, Cothey Way, Ryde, Isle Of Wight, PO33 1QT 07737 277609

Provided and run by:
JHN Healthcare Limited

All Inspections

During an assessment under our new approach

We assessed a total of 19 quality statements from the safe, effective, caring, responsive and well-led key questions and found areas of good practice and concern. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. Though the assessment of these 19 quality statements indicated areas of concern since the last inspection, our overall rating remains good. Date of assessment 7 to 25 January 2024. JHN Healthcare Ltd is a domiciliary care agency which provides support and personal care to people living in their own homes. Not everyone using JHN Healthcare Ltd received a regulated activity. CQC only inspects the service being received by people provided with 'personal care', that is help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of our inspection 51 people were receiving a regulated activity from the service. This assessment was completed following an increase in reported concerns about the service. Concerns included staff training, management of people's health and care needs, timings of care calls and response to concerns. We received feedback from 8 people who used the service, 10 relatives, 10 members of care staff, the registered manager who was also the provider, the compliance officer, the administrator and the field supervisor. We found the service remained Good but improvement was needed to ensure people’s rights were upheld under the Mental Capacity Act 2005 (MCA), to ensure records accurately reflected people and their needs and to demonstrate appropriate action had been taken in response to concerns or complaints. We identified two breaches of regulation relating to the need for consent and good governance.

25 May 2021

During a routine inspection

About the service

JHN Healthcare Ltd is a domiciliary care agency which provides support and personal care to people living in their own home. Not everyone using JHN Healthcare Ltd received a regulated activity. CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of our inspection 18 people were receiving a regulated activity from the service.

People’s experience of using this service and what we found

People were supported by caring, well trained staff that had been subject to a thorough recruitment and induction process.

People told us they received safe care and were confident that if they raised concerns, the management team would act promptly to address these. People received their medicines as prescribed and infection control risks were managed effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans were person-centred for staff to know each person on an individual level. People were supported by staff in a safe way and risks were well assessed, managed and monitored.

Staff supported people to access healthcare professionals when they needed them and worked alongside social care professionals to ensure a joined-up approach to people's care.

People, their relatives and staff felt confident to raise any concerns or suggestions to the registered manager. Evidence was seen of action being taken in response to improve the care of people being supported by the service.

The registered manager kept in regular contact with people by visiting them in their homes, checking if they were happy with the service they received and if any changes were needed.

The registered manager was open and transparent. They understood their regulatory responsibilities. A quality assurance system was in place to continually assess, monitor and improve the service. The service worked well with other partners, organisations and commissioners.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 26 March 2020 and this is the first inspection.

Why we inspected

This service had not been inspected since their registration in March 2020, therefore, this inspection was carried out to gain assurances about the quality of care and systems used to monitor and manage the service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.