- Care home
Oaktree Care Home
Report from 5 September 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 12 September to 9 October 2024. Oaktree Care Home is registered to provide accommodation, personal care and support to adults who have a range of physical, sensory or cognitive needs. Up to 78 people can live there. The ground floor supports people who have nursing needs, and the first floor provides additional assistance to those who are living with dementia. The service is in a purpose built property on the outskirts of Bristol. In this assessment, we looked at all the quality statements in the safe, effective, responsive and well led key questions. At the last inspection, the service was rated requires improvement in these key questions and overall. In this assessment, we found the service had improved in all areas. There were no longer any breaches of regulations. The ratings for the key questions we assessed have changed to good. The rating for the caring key question remains good. Changes had been made to improve staffing levels since the last inspection. There was a consistent core staff team, several of whom had worked at the Oaktree Care Home for many years. They knew people well and were positive about working at the home. Activities had been improved since the last inspection. Activities met a range of needs and were varied and creative. They were carried out in groups and individually, although some people were keen to have access to different activities. This was being reviewed by the staff team. Significant changes had been made to the environment at the service. This included general maintenance and repairs being promptly carried out, better infection prevention and control standards, and improvements on the unit where people lived with dementia. The changes made this area more homely and better met people’s needs. There were now effective systems to monitor and improve standards, as well as regular management oversight. This helped to ensure quality care was provided and shortfalls were acted upon promptly.
People's experience of this service
People who had experience of caring for someone in this type of service were involved in this assessment. One visited the service and spoke with people who lived there, and one made phone calls to people’s relatives. During our visit, we also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. People told us they felt safe living at the service and seemed relaxed and comfortable with staff. They were positive about the environment, its condition and cleanliness. People were supported to make choices and decisions, and relatives were involved in their family member’s care as necessary. Some relatives told us they had been involved in reviewing care plans and risk assessments. People felt the care they received met their needs and respected their views and wishes as far as possible. They told us staff asked their consent before they provided care. Some people and relatives told us they had to wait longer than they would like for call bells to be answered at times. Regular audits monitored staff response times and actions had been taken to ensure these were acceptable. People and their relatives were positive about the skills and abilities of staff and felt able to raise concerns or give feedback. They got information from staff, posters, newsletters and meetings and were encouraged to give feedback in different ways. People could access a range of activities and had contact with family and friends. Activities were varied and helped maintain people’s abilities and quality of life. People gave positive feedback about the quality of meals and food choices. People and their relatives were confident that their health needs could be met. Other professionals were consulted as necessary. People received their medicines safely and as prescribed.