Leeds

Updated 21 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by an inspector.

Service and service type

The service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours' notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 21 November 2022 and ended on 30 November 2022. We visited the location's office on 22 November 2022.

What we did before the inspection

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We reviewed information we had received about the service, such as details about incidents the provider must notify CQC about, for example incidents of abuse. We reviewed all other information sent to us from stakeholders such as the local authority and members of the public. We used all this information to plan our inspection.

During the inspection

We spoke with 1 person about their experience of the care provided. We spoke with 6 staff members, including the registered manager. We looked at 2 care record, 1 medicine record and 2 staff files regarding recruitment. We also looked at quality monitoring records relating to the management of the service, such as audits and policies.

Updated 21 December 2022

Summary

Leeds is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of our inspection, 4 people were receiving regulated activity. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using the service and what we found

There was oversight of the service through quality assurance systems however the action plan lacked details. We recommend the provider reviews and updates the action plan.

Systems were in place to help keep people safe. Staff were up to date with safeguarding training and there was a safeguarding tracker in place. There was enough staff and staff had enough time to complete care. People received their medicines as prescribed.

People's needs were assessed and documented clearly in care plans. Care plans included information relating to people's capacity. Staff were provided with support through training, supervision and competency checks. Staff were up to date with training. The provider worked with other agencies such as social services, district nurses and the GP.

Feedback about the care was positive. Staff respected people's privacy and dignity. People were supported to make decisions about their care, and this was well documented. The provider collected feedback and included family members where appropriate in care decisions.

People's care was reviewed to ensure care remained appropriate. Records of daily care followed the care plans. There was a complaints procedure and learning from complaints was shared with staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 10 June 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.