- Independent mental health service
Magna House
Report from 24 January 2025 assessment
Contents
Ratings - Acute wards for adults of working age and psychiatric intensive care units
Our view of the service
Magna House is a 29-bed independent hospital in Lincolnshire, providing acute care, treatment, and rehabilitation services to people who are experiencing mental health issues. It registered with the Care Quality Commission (CQC) in August 2020 for the following regulated activities: Assessment or medical treatment for persons detained under the Mental Health Act 1983 and Treatment of disease, disorder, or injury. The hospital comprised of Redwood ward, an 11-bed male acute ward and 2 female wards, Beech 1 a 9 bed female acute ward and Beech 2, a 3 bed female rehab ward. All bedrooms have ensuite bathrooms. The cottages are located on the ground floor, and Redwood ward is over two floors, in a separate building. Magna House was rated good at our last inspection (Published November 2023). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the CQC's new approach to assessment; Single Assessment Framework (SAF). We carried out our on-site assessment on 9 and 12 July 2024. This was an unannounced focused assessment in response to concerns received about the service. The service was not told an assessment was going to take place. During this assessment we inspected quality statements under safe, effective and well led. At this assessment we rated the service as good.
People's experience of this service
We spoke with 5 people and reviewed 19 patient care records. People told us they felt safe, supported and were treated with dignity and respect. They felt staff were visible on the wards and managed risks effectively. People said staff were helpful and approachable and provided person-centred care, ensuring that their needs were met in a holistic way. They felt listened to and were encouraged to provide feedback on their experience of care within the service. People felt that everyone involved in their care worked well together and facilitated their independence on the ward. People were also supported if they had communication needs, however, it was observed that there was a limited number of person-centred decoration or signage and signposting to external resources on the ward. People also told us it was sometimes difficult to gain information from Dr’s and consultants in a timely manner.