- Homecare service
Taylor Support Hub
We served 2 warning notices on Mark Taylor Support Ltd on 25 November 2024 for failing to meet the regulations. The provider did not always have effective systems and processes in place to assess, monitor and improve the quality and safety of the services provided to people at Taylor Support Hub. Adults were not always being supported in line with the Mental Capacity Act 2005 and consent of the relevant person had not always been checked.
Report from 3 October 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 9 October 2024 to 17 October 2024. This service provides personal care to people in their own homes as well in other settings including community facilities and supporting people on residential breaks. The service provides support to both children and adults. This assessment was carried out in response to concerns we received about the quality and safety of the care provided to people. We found 2 breaches of the legal regulations in relation to consent and governance. We found improvements were needed to ensure people were consistently supported safely and that their rights were protected. The provider did not have effective systems and processes in place to monitor the quality of care people received, and they had not always identified areas to improve.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The overall rating for this service is requires improvement based on the findings of this inspection. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website.
People's experience of this service
People were not always able to tell us about their experience of their care, but relatives told us about this. Relatives felt the management team was approachable however they did not always have confidence in the coordination of the service. People’s rights under the Mental Capacity Act were not always protected. Relatives told us they felt people were safely supported by staff and they felt if there were any concerns, staff would report these. Relatives felt risks to people were assessed and safely managed to keep people safe. A relative commented, “I know my relative is safe and I can relax when they are away.” Relative’s felt their loved ones were well supported and people enjoyed time with staff. Relatives told us staff shared information openly and kept them informed of any changes regarding people’s health and support needs. Relatives felt able to raise concerns or feedback if needed, although they felt it was not always easy to know who to contact at Taylor Support Hub, however all felt confident when going to the management team.