- Dentist
Daisy Lea Dental
Report from 10 September 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced, on-site assessment on 15 January 2025.
We found the practice had met regulations.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place. However, the provider should improve the sharps safety protocols.
The practice had systems to manage risks. However, the assessment highlighted some additional risks in relation to medical emergencies and fire safety which were acted on immediately.
The practice is in Lindley, Huddersfield and provides private dental care and treatment for adults and children. The service is also known as Huddersfield Endodontics and endodontic referrals are accepted from other practices.
There was step-free access to the practice and on-site parking, including dedicated parking for disabled people.
The practice had 3 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses and the practice manager.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 1 patient. On the day of our assessment, we obtained patient feedback from a further 4 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “All the staff are very pleasant, welcoming, helpful and informative. The general ambience is very peaceful and calming”, “Staff are very caring and treated me as I would want to be treated”, “The environment is always clean and hygienic” and “Staff are always very friendly, welcoming and professional”.
Patients commented positively about the standards of cleanliness.
They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed.
Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
When they were prescribed medicines, patients felt that sufficient information was given.
Patients also felt they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.