During an assessment under our new approach
Aamevol Northamptonshire is a domiciliary care agency supporting people with personal care living in their own homes. People may be living with dementia or physical support needs.
We identified 4 breaches of the Health and Social Care Act (2014) in relation to safe care and treatment, staffing, the safe recruitment of staff and good governance.
Risks to people's health and safety were not always well assessed and managed. Processes were not in place to manage or monitor safe staffing levels or incidents and accidents. Improvement was needed in relation to staff recruitment practices. Medicines were not always safely managed. People’s care needs were not thoroughly assessed. It was unclear how staff worked with other professionals to promote good outcomes for people. Staff training and competence in their job roles was not being effectively checked. Care was not always person centred and staff did not always know people well as individuals. Audits and other governance measures were not being completed in many areas. Where audits were being completed these were not effective in identifying where improvements to the service and people’s experiences could be made. The registered manager did not have effective oversight of many aspects of the service.
However, people told us they were mostly happy with their support.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
This service has been placed into special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.