- Independent mental health service
Cygnet Nield House
Report from 2 October 2024 assessment
Contents
Ratings - Acute wards for adults of working age and psychiatric intensive care units
Our view of the service
We assessed all 33 quality statements across the safe, effective, caring, responsive and well-led key questions. The service had previously been inspected in June 2021 and received a rating of Requires Improvement. The service had made improvements and was no longer in breach of regulations. We now rate the service as Good.
The service provided safe care. The environment was clean, well maintained and fit for purpose. Environmental risks, including ligature risks, were assessed monitored and mitigated against. Staff completed risk assessments of patients and updated these regularly.
Care and treatment was delivered in line with national guidance and best practice. Patients had access to a range of specialists to help meet their needs. Staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team. Staff worked well with external stakeholders and partner services to provide continuity of care.
The service treated people with kindness, empathy and compassion and respected their privacy and dignity. They promoted people’s independence, so they knew their rights and had choice and control over their care, treatment and wellbeing.
People's experience of this service
Patients we spoke with were positive about their care and treatment. They told us they felt safe on the wards and were able to access staff when they needed them. They told us staff were kind, caring and compassionate.