Bkind Care Ltd

Updated 12 November 2024

Bkind Care Ltd is a domiciliary care agency. It provides personal care to people living in their own homes. The assessment commenced on 21 Nov to 16 Dec 2024. The assessment included a site visit to the service on 21 November 2024 and 25 November 2024. We looked at 32 quality statements including, safeguarding, involving people to manage risks, safe and effective staffing, medicines optimisation. The overall rating at this assessment is inadequate. We found 3 breaches of legal regulations in relation to consent, safe care and treatment and good governance. Risks to people’s safety and welfare were not always assessed to mitigate the risk of harm. Medicines were not managed safely. Governance systems had not been effective in identifying the shortfalls we found at this assessment.

This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.

Updated 12 November 2024

We received mixed feedback from people about their experiences with the service. Some people told us staff did not arrive on time and did not have the skills and knowledge to provide the right care. Whilst others told us staff were kind and treated them with respect. Reviews of care had not taken place with people to develop person centred care plans and people’s needs were not always known by staff. People told us feedback had not been sought by the provider to make improvements within the service.

While the people we spoke to expressed that they were generally happy with their care, our assessment found care did not meet the expected standards.