Meridian Health and Social Care - Nottingham

Updated 5 July 2024

Meridian Health and Social Care – Nottingham is a domiciliary care agency providing personal care and support to people in their own homes. At the time of the assessment, the service was supporting 169 people with their personal care needs. We carried out our on-site assessment on 14 August 2024. This was an announced assessment. This assessment has been completed following the Care Quality Commission’s (CQC) new approach to assessment: Single Assessment Framework (SAF).

The provider was told an assessment was going to be starting 48 hours beforehand. Our offsite assessment was concluded on 31 January 2025. During this assessment we looked at all 11 quality statements and found areas of good practice. We found a stable, well-led service.

Updated 5 July 2024

People and relatives told us that care, in the majority of cases, was provided in the way they or their family members wanted. Most told us calls were provided on time and most had a consistent team of staff who understood their needs.

People, relatives and staff felt the service was well managed. They felt their views were valued, and when concerns were raised, they felt these would be acted on appropriately.

People and relatives felt medicines were well managed.

People were involved with making decisions about their care and were involved with setting up their care plan. People had access to external health and social care agencies where required.