Lindhurst Lodge Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received person-centred care which met their needs. People’s care plans contained enough information to support staff to get to know people well and to deliver personalised care to each person. The service was flexible and responsive to any changes in people’s needs. This helped to ensure people received the care they needed, when they needed it. A relative commented, “The staff have been responsive to any of my concerns. I know I can relax now knowing my relative is safe.”

Staff worked with people, their families and professionals to provide safe, person centred care.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People’s communication needs were understood by staff. During the site visit we observed staff taking time with people to make sure they were able to fully express their wishes.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. The provider had suggestion boxes available for people to provide feedback. We observed a meeting held with people who use the service. Not all people chose to be involved in this; however, people had the opportunity to feedback suggestions on activities and how improvements could be made at the service. Changes and updates were then provided to people at the next meeting.

The service made sure people could access the care, support and treatment they needed when they needed it. The service was accessible and took action to minimise any barriers people faced accessing it. Staff were trained to understand, identify and reduce any health or care inequalities.

People’s care was monitored to ensure they received the care and treatment they needed. People told us the care they received was very good. One person said, “I have never had a problem with the staff. They go above and beyond.”

Staff helped people plan for important life changes, supporting them to make informed decisions about their futures, including at the end of their lives. Staff worked with other professionals to ensure individuals at the end of their lives received comfort and care with dignity and compassion.