During an assessment under our new approach
We conducted a focused assessment between 22 February and 28 February 2024. We requested evidence from the practice, carried out remote interviews with staff and remote searches of the practices’ clinical system. The assessment also included a site visit.
The assessment included looking at 5 quality statements (learning culture, medicine optimization, assessing needs, equity in experiences and outcomes, governance, management, and sustainability) from 4 key questions which included safe, effective, responsive and well-led.
We found the practice reviewed incidents and complaints and appropriately investigated and recorded actions taken. Medicines management reflected current and relevant best practice and professional guidance. However we did identify that one patient had been given incorrect advice, when we raised this with the practice, they sent us an action plan detailing steps they would now take, for example discussing in a clinical meeting and giving the staff member additional training . We saw patient’s medicines were appropriately prescribed in line with the relevant legislation, current national guidance, or best available evidence. Patient’s needs were assessed using a range of assessment tools to ensure their needs were reflected and understood. Patients received care, and treatment that was evidence-based and in line with good practice standards.
There were effective approaches to monitor patient’s care and treatment and their outcomes. Patients could access services when they needed to, without physical or digital barriers.