- Homecare service
Best Solutions Health Care Ltd
Report from 24 July 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 9 August 2024 to 19 August 2024. The assessment included a site visit to the office on 13 August 2024. Best Solutions Healthcare Ltd is a domiciliary care agency providing personal care to adults, some of whom may be living with dementia. At the time of our assessment there was 1 person using the service. At the last inspection the provider was rated inadequate, at this assessment we found the provider has failed to make the necessary improvements required to ensure the safe delivery of care. At this assessment we found 4 breaches of regulation in relation to consent, safe care and treatment, staffing and good governance. The registered manager did not have oversight of the service. Care was only provided to one person at the time of our assessment and although we did not find evidence of harm, systems did not support the delivery of safe care. Staff were not up to date with training and were not supported by the provider. Care plans were not fully reflective of people’s needs and consent was not always gained. One person we spoke to said they felt safe and was happy with the care they received.
People's experience of this service
People and their relatives were positive about the provider and the care they received. People told us they felt safe at the service and staff were caring and listen to them. People and relatives told us staff accessed external support when needed. However, people and their relatives were not involved in the care planning process.